Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you’ll find answers to common questions about our stainless steel cookware, shipping, returns, and more.

If you don’t see your question here, feel free to reach out at contact@searva.com.au.

Product Questions

Q: What sizes of pans do you sell?

We currently offer 22cm, 24cm, 26cm, 28cm, and 30cm stainless steel pans. These sizes are suitable for everything from quick everyday meals to cooking for the whole family.

Q: Are your pans oven-safe?

Yes. Our stainless steel pans are oven-safe up to 250°C, making them ideal for stovetop-to-oven cooking.

Q: Can I use your pans on an induction cooktop?

Yes. All Searva pans are compatible with induction, gas, electric, ceramic, and halogen cooktops.

Q: Do the pans come with lids?

Our pans are sold without lids unless otherwise stated on the product page.

Q: Is there a non-stick coating on the pans?

No. Our pans are made from high-quality stainless steel and do not contain any artificial non-stick coatings. With proper preheating and oil use, you can achieve a natural non-stick cooking experience.

Q: Do your pans have an aluminium core?

Yes. Our pans feature a bonded aluminium core for fast, even heat distribution and reduced hot spots.

Usage & Care

Q: How do I prevent food from sticking?

Preheat your pan over medium heat for a few minutes before adding oil. Once the oil is hot, add your food and allow it to sear undisturbed until it naturally releases.

Q: Are the pans dishwasher-safe?

Yes, our pans are dishwasher safe. However, hand washing with warm soapy water and a soft sponge is recommended to maintain their appearance over time.

Q: How do I remove stains or discolouration?

Rainbow or bluish discolouration is normal with stainless steel and often caused by high heat. It can be removed using white vinegar or a stainless steel cleaner such as Bar Keepers Friend.

Q: Do I need to season the pans like cast iron?

No. Stainless steel does not require seasoning. Proper preheating and oiling are all that’s needed.

Orders, Shipping & Returns

Q: Where do you ship from?

All orders are dispatched from our Sydney, Australia warehouse.

Q: How long will my order take to arrive?

Orders are processed within 1–2 business days.

Estimated delivery times after dispatch:

• Standard Shipping: 3–6 business days

• Express Shipping: 1–3 business days

Delivery times are estimates and may vary depending on location and courier delays.

Q: Do you offer international shipping?

At this time, we ship Australia-wide only.

Q: What is your return policy?

We accept change-of-mind returns within 30 days of delivery, provided the item is unused, unwashed, and in original packaging.

For full details, please refer to our Refunds & Returns Policy or contact us at contact@searva.com.au.

Warranty & Support

Q: Is there a warranty on your pans?

Yes. All Searva products are backed by a 3-year limited warranty covering manufacturing defects only.

Normal wear and tear, misuse, and improper care are not covered.

Q: Who do I contact if I have a problem with my order?

You can reach us at contact@searva.com.au and we’ll respond within 24–48 hours.

Still Need Help?

We’re always happy to assist.

Email us at contact@searva.com.au or use our contact form and we’ll get back to you as soon as possible.