Terms & Conditions

Last updated: 01/01/2026

These Terms and Conditions (“Terms”) govern your use of this website and the purchase of products from SEARVA (“we,” “us,” “our”). By accessing our website or purchasing our products, you agree to be bound by these Terms.

1. Business Information

Business Name: SEARVA

Email: contact@searva.com.au

Country of Operation: Australia

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years old or have permission from a legal guardian

• You will not use this website for unlawful or prohibited purposes

• All information you provide is accurate and up to date

We reserve the right to refuse service to anyone at any time.

3. Products

We sell stainless steel cookware and related products.

• Product descriptions and images are provided as accurately as possible

• Minor variations in appearance may occur

• All products are subject to availability

• We reserve the right to discontinue or modify products at any time without notice

4. Pricing & Payments

• All prices are listed in AUD

• Prices may change without notice

• Payment must be made in full at checkout

• We use secure third-party payment processors and do not store your payment information

5. Orders

We reserve the right to:

• Cancel or refuse any order

• Limit quantities per customer

• Correct pricing or listing errors

If your order is cancelled, you will be refunded in full.

6. Shipping & Delivery

• Delivery times are estimates only and not guaranteed

• We are not responsible for delays caused by couriers, customs, or unforeseen circumstances

• Customers are responsible for any customs duties or import taxes (if applicable)

Risk of loss passes to you once the order has been delivered to the provided address.

7. Returns & Refunds

We accept returns subject to the following conditions:

• Returns must be requested within 30 days of delivery

• Items must be unused, unwashed, and in original packaging

• Return shipping costs are the responsibility of the customer unless the item is faulty

This policy does not affect your rights under Australian Consumer Law, including your right to a refund, repair, or replacement for faulty or defective goods.

Refunds will be issued to the original payment method once the return is approved.

8. Product Use & Care Disclaimer

Our stainless steel cookware must be used in accordance with provided care instructions.

We are not responsible for:

• Damage caused by misuse, overheating, or improper care

• Scratches, stains, discoloration, or normal wear and tear

• Damage caused by using inappropriate utensils or cleaning products

Heat discoloration is a normal characteristic of stainless steel and does not indicate a defect.

9. Warranty

We offer a 3-year limited warranty covering manufacturing defects only.

This warranty does not cover:

• Normal wear and tear

• Cosmetic damage

• Damage caused by misuse, accidents, or improper care

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages

• Our total liability is limited to the purchase price of the product

11. Intellectual Property

All website content, including text, images, logos, and designs, is the property of SEARVA and may not be used without permission.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Australia.

13. Changes to These Terms

We may update these Terms at any time. Changes will be effective once posted on this page.

14. Contact Us

If you have any questions about these Terms, please contact us at:

contact@searva.com.au